Solution & Service

On December 12, Rich Packing, a global leader in pharmaceutical machinery manufacturing, welcomed a key client from Malaysia—a renowned producer of plant-based capsules specializing in natural, eco-friendly health products. The purpose of their visit was to seek solutions to problems encountered during the successful filling of their plant-based capsules.   The Malaysian Client's Pain Points Senior Technical Engineer Victor Yang hosted the client, who detailed three critical challenges encountered with semi-automatic capsule filling machine: Frequent capsule shell breakage during feeding Capsule body rupture while filling materials Easy cracking at both ends during locking   These issues not only severely hampered production efficiency but also led to a high capsule loss rate of 16.3%, compromising product quality.     The client brought samples of their self-produced plant-based capsules. Using thickness gauges and tensile strength testers, Engineer Yang conducted comprehensive tests. Based on the test results and his practical experience, he accurately identified the root cause: unlike gelatin capsules, plant-based variants are more sensitive to temperature and humidity fluctuations, with lower toughness and a brittle structure—making them prone to breakage under conventional production conditions. "The structure of plant-based capsules dictates their environmental sensitivity," explained Victor Yang. "When temperature or humidity shifts, the shells quickly absorb or release moisture, reducing structural strength and causing breakage."   Rich Packing's Tailored Solutions Targeting the client's specific issues, Victor Yang's team proposed a systematic solution, optimizing everything from production environment to equipment parameters:     Temperature and humidity control: Advised maintaining a stable working environment of 20-25℃ and 45%-55% relative humidity—optimal conditions for plant-based capsule filling that prevent moisture absorption or loss.   Semi-automatic capsule filling machine parameter adjustment: Reduced the standard operating frequency from 50Hz to 40-45Hz to slow down capsule feeding. "Excessive speed subjects capsules to excessive mechanical stress during feeding," Yang noted. "Lowering frequency avoids collision-induced damage."   Mold design improvement: Widened the aperture of the feeding station and capsule tray mold by 0.1-0.2mm compared to gelatin capsule tracks, preventing jamming and minimizing breakage from material blockages.   Capsule locking station adjustment: Reduced the locking speed from 5cm/s to 3-4cm/s to extend buffer time. "This avoids instantaneous rigid impact on capsule structures," Yang added. "The extended buffer allows gentler locking at both ends."     CGNT-209 Capsule Machine On-Site Validation To validate the effectiveness of these adjustments under real production conditions, Victor Yang conducted on-site tests using Ric...

On November 26th, Mary, a senior sales manager at Rich Packing, warmly received a delegation from a U.S.-based pharmaceutical company specializing in amoxicillin capsule production. The client’s sole mission: to source a reliable capsule filling machine that could resolve the persistent issues plaguing their current NJP-2500C model – erratic single-capsule dosage, severe powder dust emission, and frequent machine jams – all of which had disrupted their production efficiency and compromised product quality.     Carrying their own amoxicillin powder material, the client traveled to Rich Packing’s Guangzhou factory (2 kilometers from the Canton Fair Complex) after stumbling upon the brand’s technical posts on Facebook, hoping to “take a chance” on finding a viable solution. Thanks to the professional support of Engineer Yang and the outstanding performance of the NJP-3800D high-speed pharmaceutical capsule filling machine, the on-site trial was a resounding success, with the client expressing strong intent to purchase.   Persistent Pain Points: Old Encapsulation Machine Hinders Production The U.S. client revealed that their existing NJP-2500C automatic capsule filler had become a major bottleneck in amoxicillin production:   • Unstable Dosage: The fully automatic capsule machine failed to maintain consistent filling volume, resulting in dosage deviations that violated strict pharmaceutical quality standards, leading to costly product rejections.   • Severe Dust Pollution: Capsule filling that takes more than an hour will cause a large amount of dust to spread, posing a threat to workers' health and requiring frequent shutdowns for cleaning, which reduces overall production efficiency by 30%.   • Frequent Jams: Material often adheres to the filling capsule rod, causing frequent machine blockages. This requires constant cleaning and maintenance, severely impacting production progress and wasting valuable production time.   “We’ve struggled with these issues for over six months, testing various adjustments and even consulting third-party technicians, but nothing worked,” the client shared. “We saw Rich Packing’s posts on Facebook about solving fine powder filling challenges, and since we were already in China, we decided to visit their factory and give it a try.”     On-Site Filling Capsules Testing Upon the client’s arrival, Engineer Yang immediately initiated a 20-minute material characteristic test on the amoxicillin powder. Using specialized equipment, he analyzed key properties: low fluidity (angle of repose >35°), high hygroscopicity (absorbing 8% moisture in ambient air), and strong electrostatic aggregation tendency – the root causes of the client’s problems. Based on these findings, Engineer Yang fine-tuned the NJP-3800D powder capsule filling machine’s para...

On November 18, two clients from a renowned pharmaceutical enterprise in Cameroon visited Rich Packing's Guangzhou production base to undergo a two-day specialized operation and maintenance training on the DPP-180Pro automatic blister packing machine they purchased. During the training, Owen, Business Manager of Rich Packing, provided enthusiastic reception throughout, while Senior Engineer Li conducted step-by-step instruction—from basic setup and core parameter adjustment to troubleshooting. Ultimately, the two clients mastered all full-process skills proficiently, passed the practical assessment with flying colors, and spoke highly of Rich Packing's professional and meticulous technical support as well as the machine's user-friendliness.     As a seasoned manufacturer with 32 years of R&D and manufacturing experience in pharmaceutical packaging machinery, Rich Packing has always adhered to the core service philosophy of "creating value for clients." For this training on the DPP-180Pro blister packaging machine, Engineer Li leveraged his extensive technical expertise to break down each operational link in detail, ensuring the clients could "learn it well, use it proficiently, and maintain it properly."   Comprehensive Blister Machine Technical Training 1. Water, Electricity, and Air Connection: Safety Norms Lay a Solid Foundation for Operation Engineer Li first explained the water, electricity, and air connection of the flat tablet capsule blister packaging machine, emphasizing "safety first and parameter matching." "The machine requires a stable water supply pressure of 0.3-0.5 MPa," he explained while demonstrating, guiding the clients to wrap PTFE tape around the water pipe joints to ensure a leak-proof seal. For power supply, he clearly specified the requirement of 380V three-phase alternating current (voltage fluctuation ≤±10%) and instructed the clients to wire according to the terminal block labels (L1, L2, L3 as three-phase wires, N as neutral wire, and PE as ground wire). For air supply, he highlighted the need to connect dry compressed air with a flow rate exceeding 0.2m³/min.   2. Forming Temperature Setting and Adjustment: Precise Temperature Control for Material Adaptation Tailored to the client's tablet packaging needs, Engineer Li focused on teaching the forming temperature adjustment of PVC blister film. "The forming temperature of PVC film should be controlled between 100-120℃. Too low a temperature will result in insufficient blister formation, while too high a temperature may cause excessive film stretching and uneven thickness," he said, operating the automatic blister machine's 10-inch touchscreen to demonstrate how to access the "temperature setting" interface and select preset parameters based on material type. To help the clients make intuitive judgments, he conducted on-site trial production: when the temperature was set to 105℃, wrinkles appeared on the blister edg...

On November 11th, a three-member delegation from a renowned French health supplement enterprise visited Rich Packing's Guangzhou production base to conduct on-site inspection of the stick sachet packaging machine they had ordered. During the visit, the French client carried their own electrolyte powder for on-site trial production.   Emmy, Business Manager of Rich Packing, accompanied the delegation throughout and addressed various inquiries, while Engineer Mr. Yang provided the French team with comprehensive training on equipment installation, maintenance, and cleaning—covering the entire process from film threading and sachet filling volume adjustment to bag length modification.     Impressed by the machine's outstanding performance in packaging, the rapid order delivery speed, and the comprehensive technical support services, the French client spoke highly of Rich Packing. They also conducted on-site inspections of other interested equipment, including granulators, fluidized bed dryers, automatic capsule filling machines, and premade pouch packing machines, laying a solid foundation for in-depth cooperation in the future.   As a seasoned manufacturer with 32 years of experience in the R&D and manufacturing of pharmaceutical packaging machinery, Rich Packing's sachet packaging machines suitable for packaging powder, granule, liquid, gel, etc., can pack back sealing, three side sealing, four side sealing, irregular sealing. Rich Packing has developed its sachet stick packaging machine tailored to the high-standard requirements of the European market, with specific customization for the material characteristics of the French client. During the trial production, the equipment fully met the strict requirements of the French client through its three core advantages: precise filling accuracy, one-click bag length adjustment, and ease of cleaning and operation.   Stick Packaging Machine: Three Core Advantages for Electrolyte Powder Packaging 1. Extreme Control of Filling Accuracy to Ensure Product Uniformity Due to its fine particles and poor fluidity, electrolyte powder has long been a technical challenge in the packaging industry—uneven filling easily leads to product weight deviations, which undermines consumer trust. Rich Packing's vertical form fill seal machine is equipped with dual servo motors and a high-precision filling system, with an optimized feeding structure tailored to the properties of electrolyte powder, achieving an ultra-high filling accuracy of ±0.5%. During the on-site trial production, the French client randomly sampled 100 pouches of 10g electrolyte powder, and all samples showed weight deviations within ±0.05g, fully complying with EU cGMP, EMA, pharmaceutical, and food packaging standards.   "When packaging our electrolyte powder with traditional equipment, the weight deviation often reaches 5%-8%, which not only causes raw material...

On September 26, 2025, Rich Packing, a professional manufacturer deeply engaged in the pharmaceutical and packaging machinery sector, successfully completed the shipment of a custom-developed capsule counting and bottling line for its U.S. client. As the core equipment for the client to expand its local pharmaceutical packaging business, the smooth delivery not only demonstrates our company's technological strength in the R&D and production of pharmaceutical packaging machinery but also highlights our meticulous attention to detail throughout long-distance transportation. From equipment manufacturing to transportation packaging, every link is centered on the client's interests, with a commitment to providing safe and efficient pharmaceutical equipment solutions for global clients. This is also the key reason why we have long maintained a leading position in the industry and become a partner of Fortune 500 enterprises.   Customized Production Line: Meeting the Large-Scale Production Needs of the U.S. Client The capsule counting packing line tailored for the U.S. client is a core piece of equipment developed based on the client's production scale, product specifications, and stringent industry standards such as the U.S. FDA and cGMP. Integrating full-process automated functions including counting, filling, sealing, and labeling, the production line adopts high-precision photoelectric sensing technology. The counting error rate can be controlled within 0.02%, and it achieves a maximum efficiency of 4,000 bottles of capsules per hour.     Seven Layers of Packaging Details: Providing Guarantee for Cross-Border Transportation Given the precision structure of pharmaceutical equipment and the need for multiple transportation links (including sea and land transport), Rich Packing has developed a seven-layer protective packaging system to ensure the production line remains intact during long-distance transportation, building a comprehensive safety barrier for this high speed capsule counting and bottling line from the inside out.   1. Three-Layer Film Wrapping First, we wrap the equipment with three layers of eco-friendly film, each serving a specific purpose: - Moisture-proof layer: Effectively isolates the internal components of the capsule counting machine line from external moisture, preventing malfunctions of electronic parts caused by humidity. - Dust-proof layer: Blocks dust that may be generated during transportation from entering the equipment, avoiding contamination. - Wear and scratch-resistant layer: Protects the equipment's surface coating and markings from scratches or abrasions during handling.   Notably, all films comply with U.S. FDA hygiene standards, fully adapting to the application scenarios of pharmaceutical equipment.     2. Vacuum Packaging After the film wrapping, we perform overall vacuum sealing on the automatic capsule counting machine using professional vacuum packaging machines....

Guangzhou, August 26, 2025 – Rich Packing's Guangzhou headquarters welcomed a delegation of two executives from a renowned American pharmaceutical company for an extensive factory inspection. The primary purpose of this visit was technical alignment for their purchased DPP-270max high speed blister packing machine and comprehensive familiarization with equipment operation and maintenance protocols. During the day-long engagement, the delegation thoroughly evaluated Rich Packing's machining workshops, production lines, and quality control systems, offering high praise for the company's manufacturing capabilities and service responsiveness.     Visit Background: Collaboration Built on Deep Trust The U.S. client signed a procurement agreement with Rich Packing in early August 2025 for the DPP-270max capsule blister packaging machine, which will package high-end tablets and capsules at their U.S. facility. This special visit aimed to:    ♦ Production Progress Verification: Inspect manufacturing progress to ensure on-time delivery.       ♦ Technical Alignment & Training: Enable client engineers to master equipment operation, routine maintenance, and troubleshooting procedures for rapid post-delivery commissioning.  ♦ Future Collaboration Exploration: Tour production facilities and evaluate soft double-aluminum packaging machines for potential production line expansion.    The client stated: "Rich Packing's technical expertise in pharmaceutical packaging and global service experience were pivotal to our partnership. This visit solidifies our confidence in both the equipment's performance and the company's professionalism."   Factory Tour: From Workshop to Technical Implementation Accompanied by Business Director Mary and Engineer Li, the delegation conducted an in-depth assessment of:     Advanced Manufacturing Workshops: Precision Machining & Quality Control Clients observed CNC precision machining centers, laser cutting lines, and assembly workshops, focusing on core components of the DPP-270max. Key highlights: ♦ Siemens CNC Systems (Germany): Ensures mold machining accuracy ≤0.01mm, guaranteeing blister formation consistency.    ♦ 6S Quality Management: Implements 16 inspection checkpoints from raw material intake to finished equipment, ensuring reliability.    DPP-270max Blister Packaging Machine Specialized Training   Rich Packing engineers conducted a 4-hour dedicated session covering:   ♦ Operational Optimization: Customized heat-seal temperature curves and forming pressure for moisture-sensitive tablets to prevent sealing defects.    ♦ Maintenance Demonstration: Modular design reduces mold changeover time to 15 minutes, minimizing downtime.    ♦ Intelligent Functions: Integrated vision inspection system detects missing capsules/broken blisters with 99.9% ac...

Guangzhou, China – August 13 – Rich Packing Business Director Emmy welcomed two distinguished visitors: a U.S. procurement specialist and his interpreter. Their mission of the workshop visit was clear: identify a solution provider capable of resolving their complex capsule filling challenges. The client revealed they had spent over a month evaluating multiple leading capsule filling machine manufacturers across Zhejiang, Shanghai, Huizhou, and Guangzhou—yet all trial runs had failed to meet requirements, escalating their frustration.       "The core issues are threefold," the client explained to Emmy. "First, low capsule feeding success rates with frequent capsule misalignment in molds. Second, inconsistent material dosing leading to underfilled capsules. Third, post-filling issues including unlocked capsules and concave cap/body deformities. These problems are critically delaying our project timeline."         Precision Diagnosis: Identifying Root Causes Through Material Analysis   The client's concerns immediately mobilized Rich Packing's technical team. Senior Chief Engineer Director Yang convened experts for comprehensive analysis of the client's semi-translucent milky-white capsules and specialized powder formulation.     "These apparent operational issues stem from material specificity," Director Yang identified. "Your unique capsule material exhibits distinct dynamic coefficients versus standard capsules. This demands exceptional precision in key components of capsule filling machine automatic—capsule feeding tubes, orientation claws, feeding combs, molds, and capsule reed springs—all requiring single-process CNC machining.   Additionally, Director Yang went on to analyze:   ♦ Turret mold concentricity must maintain <1μm tolerance to prevent capsule abrasion   ♦ Separation demands enhanced vacuum control for reliable cap/body division   ♦ Filling stations require ultra-precise, easily adjustable mechanisms.       NJP-D Series Capsule Machine: Redefining Precision Standards   Rich Packing deployed its flagship NJP-3800D Automatic High Speed Capsule Filling Machine for live demonstration. The trial exemplified surgical precision:     ♦ Ultra-Precision Components: Critical elements (feeding tubes, orientation claws, combs, molds, reed springs) were CNC-machined to micron-level surface finish and dimensional accuracy, ensuring compatibility with specialty capsules.     ♦ Sub-Micron Concentricity: Turret mold alignment maintained <1μm concentricity, eliminating capsule abrasion during operation.     ♦ Intelligent Vacuum Separation: The Becker vacuum system delivered powerful, quiet, and stable suction. PLC-controlled vacuum adjustment enabled gentle, precise separation between capsule caps and bodies.     ♦ High-Precisi...

Dubai, UAE – August 2-4, 2025: Demonstrating exceptional responsiveness, Rich Packing's technical team swiftly dispatched Senior Engineer Mr. Zhao to a UAE client site upon request. His mission: to complete the installation, commissioning, and comprehensive technical training for a brand-new capsule counting filling line.   This UAE pharmaceutical company signed the purchase agreement for this complete line – including a bottle unscrambler, a capsule counting bottling machine, a desiccant inserter, a high-speed capping machine, a aluminum foil induction sealer, a labeling machine, and a bottle collector – on July 3rd. From contract signing to supply and technical service, Rich Packing delivered on its promises with remarkable efficiency: precision shipment within 10 days, arrival via DDP (Delivered Duty Paid) ocean freight in just 16 days, and deployment of an engineer to the client's factory within a mere 72 hours after equipment arrival. The client highly praised both our technical expertise and rapid response time.     From Order Fulfillment to Site Installation Rapid Delivery Ensures Line Deployment Following the contract signing on July 3rd, Rich Packing immediately activated its expedited order production plan. Leveraging 6S-standard workshop management, we successfully manufactured the entire capsule counting and bottling line within 10 days, fully meeting the client's urgent delivery requirements.   One-Stop Logistics Solution Understanding pharmaceutical packing companies' dual reliance on import efficiency and compliance, Rich Packing provided a dedicated "Door-to-Door" DDP ocean freight solution. The seamless journey from loading at our China factory dock to final unloading at the UAE plant took only 16 days. We managed all risk points – customs clearance and local transportation – as a single integrated solution, allowing the client to proceed without concerns over customs details or potential delays.     Unparalleled Service Response Speed Within just 3 days of the capsule counting packaging line arriving at the client's factory, Senior Engineer Zhao was on-site. This 72-hour response capability is backed by Rich Packing's global technical service dispatch system and localized spare parts inventory, established to ensure clients achieve operational readiness swiftly.   Professional Global On-Site Service Engineer Zhao's mission focused on two critical areas: equipment installation commissioning and comprehensive client staff training.   ♦ Integrated Equipment Installation: Assembling all line components according to cGMP pharmaceutical layout standards, ensuring seamless operation between bottle unscrambling, capsule counting filling, capping, sealing, and labeling.   ♦ Line Synchronization & Parameter Calibration: Pre-setting recipe storage functions to ensure stable line performance when packaging diverse capsule sizes (fr...

July 31, 2025, Guangzhou – Rich Packing, a leading Chinese pharmaceutical packaging machinery manufacturer, welcomed a delegation from a prominent Kazakhstani pharmaceutical company to its Guangzhou headquarter. The delegation visited Rich Packing workshop specifically to seek a customized solution to three critical pain points in their tablet counting line: insufficient counting tablet accuracy (±5% deviation), frequent machine jams caused by accumulated tablet dust, and an aluminum foil sealing pass rate of only 90%.   Following on-site technical discussions and a factory inspection, the two parties signed a Letter of Intent (LOI) for the RQ-16C Tablet Counting Filling Line, marking another breakthrough for Rich Packing in the Central Asian pharmaceutical equipment market.     Client Pain Points The Kazakhstani customer representative detailed their current production line challenges during the visit:   ♦ Poor Counting Accuracy Their existing low-power photoelectric sensors in automatic tablet filling machine had a high counting error rate, resulting in a tablet counting pass rate of only 87%.   ♦ Severe Internal Dust Accumulation An open counting structure generated significant dust from tablet friction, requiring a minimum of two machine stoppages per day for cleaning, severely disrupting production efficiency.   ♦ Insufficient Sealing Integrity Unstable temperature control during electromagnetic induction aluminum foil sealing led to inadequate bottle mouth sealing, causing air leakage and subsequent product moisture damage.     Rich Packing's Innovative Solution Rich Packing's technical team proposed the integrated solution, provideding the RQ-16C Capsule Tablet Counting Filling Machine Line to address these issues:   ♦ High-Precision Counting System Utilizes high-power photoelectric sensing combined with AI algorithms featuring self-learning and real-time rejection, achieving counting accuracy of 99.98%, significantly exceeding industry standards.   ♦ Fully Enclosed Dust-Free Design Features a sealed vibrating chute to prevent dust ingress, substantially extending machine lifespan. Coupled with a high-power dust collection system, it reduces dust generated during the tablet and capsule counting process by 94%, meeting cGMP standards.     ♦ Vibrating Plate One-Touch Release Eliminates the need for specialized maintenance engineers. The entire vibrating chute can be disassembled in under 2 minutes with a single button press for easy maintenance.     ♦ Intelligent Temperature-Control Sealing Technology Rich Packing's smart electromagnetic induction sealer dynamically adjusts heat-sealing temperature, increasing the sealing pass rate to 99.5%, ensuring optimal product sealing integrity.   Additionally, based on the customer's specific factory layo...