Solution & Service

On December 12, Rich Packing, a global leader in pharmaceutical machinery manufacturing, welcomed a key client from Malaysia—a renowned producer of plant-based capsules specializing in natural, eco-friendly health products. The purpose of their visit was to seek solutions to problems encountered during the successful filling of their plant-based capsules.   The Malaysian Client's Pain Points Senior Technical Engineer Victor Yang hosted the client, who detailed three critical challenges encountered with semi-automatic capsule filling machine: Frequent capsule shell breakage during feeding Capsule body rupture while filling materials Easy cracking at both ends during locking   These issues not only severely hampered production efficiency but also led to a high capsule loss rate of 16.3%, compromising product quality.     The client brought samples of their self-produced plant-based capsules. Using thickness gauges and tensile strength testers, Engineer Yang conducted comprehensive tests. Based on the test results and his practical experience, he accurately identified the root cause: unlike gelatin capsules, plant-based variants are more sensitive to temperature and humidity fluctuations, with lower toughness and a brittle structure—making them prone to breakage under conventional production conditions. "The structure of plant-based capsules dictates their environmental sensitivity," explained Victor Yang. "When temperature or humidity shifts, the shells quickly absorb or release moisture, reducing structural strength and causing breakage."   Rich Packing's Tailored Solutions Targeting the client's specific issues, Victor Yang's team proposed a systematic solution, optimizing everything from production environment to equipment parameters:     Temperature and humidity control: Advised maintaining a stable working environment of 20-25℃ and 45%-55% relative humidity—optimal conditions for plant-based capsule filling that prevent moisture absorption or loss.   Semi-automatic capsule filling machine parameter adjustment: Reduced the standard operating frequency from 50Hz to 40-45Hz to slow down capsule feeding. "Excessive speed subjects capsules to excessive mechanical stress during feeding," Yang noted. "Lowering frequency avoids collision-induced damage."   Mold design improvement: Widened the aperture of the feeding station and capsule tray mold by 0.1-0.2mm compared to gelatin capsule tracks, preventing jamming and minimizing breakage from material blockages.   Capsule locking station adjustment: Reduced the locking speed from 5cm/s to 3-4cm/s to extend buffer time. "This avoids instantaneous rigid impact on capsule structures," Yang added. "The extended buffer allows gentler locking at both ends."     CGNT-209 Capsule Machine On-Site Validation To validate the effectiveness of these adjustments under real production conditions, Victor Yang conducted on-site tests using Ric...

On November 18, two clients from a renowned pharmaceutical enterprise in Cameroon visited Rich Packing's Guangzhou production base to undergo a two-day specialized operation and maintenance training on the DPP-180Pro automatic blister packing machine they purchased. During the training, Owen, Business Manager of Rich Packing, provided enthusiastic reception throughout, while Senior Engineer Li conducted step-by-step instruction—from basic setup and core parameter adjustment to troubleshooting. Ultimately, the two clients mastered all full-process skills proficiently, passed the practical assessment with flying colors, and spoke highly of Rich Packing's professional and meticulous technical support as well as the machine's user-friendliness.     As a seasoned manufacturer with 32 years of R&D and manufacturing experience in pharmaceutical packaging machinery, Rich Packing has always adhered to the core service philosophy of "creating value for clients." For this training on the DPP-180Pro blister packaging machine, Engineer Li leveraged his extensive technical expertise to break down each operational link in detail, ensuring the clients could "learn it well, use it proficiently, and maintain it properly."   Comprehensive Blister Machine Technical Training 1. Water, Electricity, and Air Connection: Safety Norms Lay a Solid Foundation for Operation Engineer Li first explained the water, electricity, and air connection of the flat tablet capsule blister packaging machine, emphasizing "safety first and parameter matching." "The machine requires a stable water supply pressure of 0.3-0.5 MPa," he explained while demonstrating, guiding the clients to wrap PTFE tape around the water pipe joints to ensure a leak-proof seal. For power supply, he clearly specified the requirement of 380V three-phase alternating current (voltage fluctuation ≤±10%) and instructed the clients to wire according to the terminal block labels (L1, L2, L3 as three-phase wires, N as neutral wire, and PE as ground wire). For air supply, he highlighted the need to connect dry compressed air with a flow rate exceeding 0.2m³/min.   2. Forming Temperature Setting and Adjustment: Precise Temperature Control for Material Adaptation Tailored to the client's tablet packaging needs, Engineer Li focused on teaching the forming temperature adjustment of PVC blister film. "The forming temperature of PVC film should be controlled between 100-120℃. Too low a temperature will result in insufficient blister formation, while too high a temperature may cause excessive film stretching and uneven thickness," he said, operating the automatic blister machine's 10-inch touchscreen to demonstrate how to access the "temperature setting" interface and select preset parameters based on material type. To help the clients make intuitive judgments, he conducted on-site trial production: when the temperature was set to 105℃, wrinkles appeared on the blister edg...

On November 11th, a three-member delegation from a renowned French health supplement enterprise visited Rich Packing's Guangzhou production base to conduct on-site inspection of the stick sachet packaging machine they had ordered. During the visit, the French client carried their own electrolyte powder for on-site trial production.   Emmy, Business Manager of Rich Packing, accompanied the delegation throughout and addressed various inquiries, while Engineer Mr. Yang provided the French team with comprehensive training on equipment installation, maintenance, and cleaning—covering the entire process from film threading and sachet filling volume adjustment to bag length modification.     Impressed by the machine's outstanding performance in packaging, the rapid order delivery speed, and the comprehensive technical support services, the French client spoke highly of Rich Packing. They also conducted on-site inspections of other interested equipment, including granulators, fluidized bed dryers, automatic capsule filling machines, and premade pouch packing machines, laying a solid foundation for in-depth cooperation in the future.   As a seasoned manufacturer with 32 years of experience in the R&D and manufacturing of pharmaceutical packaging machinery, Rich Packing's sachet packaging machines suitable for packaging powder, granule, liquid, gel, etc., can pack back sealing, three side sealing, four side sealing, irregular sealing. Rich Packing has developed its sachet stick packaging machine tailored to the high-standard requirements of the European market, with specific customization for the material characteristics of the French client. During the trial production, the equipment fully met the strict requirements of the French client through its three core advantages: precise filling accuracy, one-click bag length adjustment, and ease of cleaning and operation.   Stick Packaging Machine: Three Core Advantages for Electrolyte Powder Packaging 1. Extreme Control of Filling Accuracy to Ensure Product Uniformity Due to its fine particles and poor fluidity, electrolyte powder has long been a technical challenge in the packaging industry—uneven filling easily leads to product weight deviations, which undermines consumer trust. Rich Packing's vertical form fill seal machine is equipped with dual servo motors and a high-precision filling system, with an optimized feeding structure tailored to the properties of electrolyte powder, achieving an ultra-high filling accuracy of ±0.5%. During the on-site trial production, the French client randomly sampled 100 pouches of 10g electrolyte powder, and all samples showed weight deviations within ±0.05g, fully complying with EU cGMP, EMA, pharmaceutical, and food packaging standards.   "When packaging our electrolyte powder with traditional equipment, the weight deviation often reaches 5%-8%, which not only causes raw material...

On September 26, 2025, Rich Packing, a professional manufacturer deeply engaged in the pharmaceutical and packaging machinery sector, successfully completed the shipment of a custom-developed capsule counting and bottling line for its U.S. client. As the core equipment for the client to expand its local pharmaceutical packaging business, the smooth delivery not only demonstrates our company's technological strength in the R&D and production of pharmaceutical packaging machinery but also highlights our meticulous attention to detail throughout long-distance transportation. From equipment manufacturing to transportation packaging, every link is centered on the client's interests, with a commitment to providing safe and efficient pharmaceutical equipment solutions for global clients. This is also the key reason why we have long maintained a leading position in the industry and become a partner of Fortune 500 enterprises.   Customized Production Line: Meeting the Large-Scale Production Needs of the U.S. Client The capsule counting packing line tailored for the U.S. client is a core piece of equipment developed based on the client's production scale, product specifications, and stringent industry standards such as the U.S. FDA and cGMP. Integrating full-process automated functions including counting, filling, sealing, and labeling, the production line adopts high-precision photoelectric sensing technology. The counting error rate can be controlled within 0.02%, and it achieves a maximum efficiency of 4,000 bottles of capsules per hour.     Seven Layers of Packaging Details: Providing Guarantee for Cross-Border Transportation Given the precision structure of pharmaceutical equipment and the need for multiple transportation links (including sea and land transport), Rich Packing has developed a seven-layer protective packaging system to ensure the production line remains intact during long-distance transportation, building a comprehensive safety barrier for this high speed capsule counting and bottling line from the inside out.   1. Three-Layer Film Wrapping First, we wrap the equipment with three layers of eco-friendly film, each serving a specific purpose: - Moisture-proof layer: Effectively isolates the internal components of the capsule counting machine line from external moisture, preventing malfunctions of electronic parts caused by humidity. - Dust-proof layer: Blocks dust that may be generated during transportation from entering the equipment, avoiding contamination. - Wear and scratch-resistant layer: Protects the equipment's surface coating and markings from scratches or abrasions during handling.   Notably, all films comply with U.S. FDA hygiene standards, fully adapting to the application scenarios of pharmaceutical equipment.     2. Vacuum Packaging After the film wrapping, we perform overall vacuum sealing on the automatic capsule counting machine using professional vacuum packaging machines....

Dubai, UAE – August 2-4, 2025: Demonstrating exceptional responsiveness, Rich Packing's technical team swiftly dispatched Senior Engineer Mr. Zhao to a UAE client site upon request. His mission: to complete the installation, commissioning, and comprehensive technical training for a brand-new capsule counting filling line.   This UAE pharmaceutical company signed the purchase agreement for this complete line – including a bottle unscrambler, a capsule counting bottling machine, a desiccant inserter, a high-speed capping machine, a aluminum foil induction sealer, a labeling machine, and a bottle collector – on July 3rd. From contract signing to supply and technical service, Rich Packing delivered on its promises with remarkable efficiency: precision shipment within 10 days, arrival via DDP (Delivered Duty Paid) ocean freight in just 16 days, and deployment of an engineer to the client's factory within a mere 72 hours after equipment arrival. The client highly praised both our technical expertise and rapid response time.     From Order Fulfillment to Site Installation Rapid Delivery Ensures Line Deployment Following the contract signing on July 3rd, Rich Packing immediately activated its expedited order production plan. Leveraging 6S-standard workshop management, we successfully manufactured the entire capsule counting and bottling line within 10 days, fully meeting the client's urgent delivery requirements.   One-Stop Logistics Solution Understanding pharmaceutical packing companies' dual reliance on import efficiency and compliance, Rich Packing provided a dedicated "Door-to-Door" DDP ocean freight solution. The seamless journey from loading at our China factory dock to final unloading at the UAE plant took only 16 days. We managed all risk points – customs clearance and local transportation – as a single integrated solution, allowing the client to proceed without concerns over customs details or potential delays.     Unparalleled Service Response Speed Within just 3 days of the capsule counting packaging line arriving at the client's factory, Senior Engineer Zhao was on-site. This 72-hour response capability is backed by Rich Packing's global technical service dispatch system and localized spare parts inventory, established to ensure clients achieve operational readiness swiftly.   Professional Global On-Site Service Engineer Zhao's mission focused on two critical areas: equipment installation commissioning and comprehensive client staff training.   ♦ Integrated Equipment Installation: Assembling all line components according to cGMP pharmaceutical layout standards, ensuring seamless operation between bottle unscrambling, capsule counting filling, capping, sealing, and labeling.   ♦ Line Synchronization & Parameter Calibration: Pre-setting recipe storage functions to ensure stable line performance when packaging diverse capsule sizes (fr...

July 31, 2025, Guangzhou – Rich Packing, a leading Chinese pharmaceutical packaging machinery manufacturer, welcomed a delegation from a prominent Kazakhstani pharmaceutical company to its Guangzhou headquarter. The delegation visited Rich Packing workshop specifically to seek a customized solution to three critical pain points in their tablet counting line: insufficient counting tablet accuracy (±5% deviation), frequent machine jams caused by accumulated tablet dust, and an aluminum foil sealing pass rate of only 90%.   Following on-site technical discussions and a factory inspection, the two parties signed a Letter of Intent (LOI) for the RQ-16C Tablet Counting Filling Line, marking another breakthrough for Rich Packing in the Central Asian pharmaceutical equipment market.     Client Pain Points The Kazakhstani customer representative detailed their current production line challenges during the visit:   ♦ Poor Counting Accuracy Their existing low-power photoelectric sensors in automatic tablet filling machine had a high counting error rate, resulting in a tablet counting pass rate of only 87%.   ♦ Severe Internal Dust Accumulation An open counting structure generated significant dust from tablet friction, requiring a minimum of two machine stoppages per day for cleaning, severely disrupting production efficiency.   ♦ Insufficient Sealing Integrity Unstable temperature control during electromagnetic induction aluminum foil sealing led to inadequate bottle mouth sealing, causing air leakage and subsequent product moisture damage.     Rich Packing's Innovative Solution Rich Packing's technical team proposed the integrated solution, provideding the RQ-16C Capsule Tablet Counting Filling Machine Line to address these issues:   ♦ High-Precision Counting System Utilizes high-power photoelectric sensing combined with AI algorithms featuring self-learning and real-time rejection, achieving counting accuracy of 99.98%, significantly exceeding industry standards.   ♦ Fully Enclosed Dust-Free Design Features a sealed vibrating chute to prevent dust ingress, substantially extending machine lifespan. Coupled with a high-power dust collection system, it reduces dust generated during the tablet and capsule counting process by 94%, meeting cGMP standards.     ♦ Vibrating Plate One-Touch Release Eliminates the need for specialized maintenance engineers. The entire vibrating chute can be disassembled in under 2 minutes with a single button press for easy maintenance.     ♦ Intelligent Temperature-Control Sealing Technology Rich Packing's smart electromagnetic induction sealer dynamically adjusts heat-sealing temperature, increasing the sealing pass rate to 99.5%, ensuring optimal product sealing integrity.   Additionally, based on the customer's specific factory layo...

evaluation and hands-on training session for the CGNT-209 semi-automatic capsule filler, reinforcing our global reputation for innovation and customer-centric collaboration.   Spotlight on the CGNT209: Precision Meets Efficiency The client selected Rich Packing’s CGNT-209 semi-automatic capsule filling machine, an upgraded model celebrated for its blend of accuracy, speed, and user-friendly design. Tailored for mid-sized production, the CGNT-209 semi-auto encapsulating machine is a top choice for pharmaceutical and nutraceutical producers worldwide. This encapsulating machine has the following features:   • Dual-Row Capsule Feeding System: Comes with two capsule trays, ensuring high speed and efficiency, with a capacity of 40,000 capsules per hour. • Specially Treated Capsule Trays: Oxidized for enhanced hardness and a smooth surface, significantly improving capsule feeding success rates. • Precision-Machined Mold Chamfering: Ensures accurate capsule placement, preventing missing capsules during the process. • Horizontal Capsule Locking Station: Utilizes a pneumatic activation mechanism for secure locking, reducing labor intensity, minimizing powder leakage, and improving material utilization and product quality.       The client was highly satisfied with its performance, especially the smooth capsule locking and high-speed feeding. They praised the machine’s build quality and user-friendly operation, noting it exceeded their expectations.   Customization & Quality Assurance: Preparing for Perfection Prior to delivery, Rich Packing’s engineers meticulously calibrated the machine to align with the client’s unique requirements, including capsule dimensions (size #0 to #4 compatibility) and powder viscosity. Rigorous in-house trials were conducted to optimize dosing consistency and minimize material waste, ensuring seamless integration into the client’s production line.   Hands-On Training Led by Industry Experts During the one-day visit to Rich Packing’s Guangzhou facility, the client engaged in an immersive training program led by Senior Engineer Mr. Yang, a specialist with over a decade of experience in capsule filling technology. Key activities included:   • Live demonstrations: Capsule loading, powder dosing, and ejection processes. • Skill-building exercises: Adjusting machine settings for diverse formulations and troubleshooting common issues. • Maintenance deep dive: Best practices for cleaning, lubrication, and component replacement to extend machine lifespan.     The client’s team expressed high confidence in operating the CGNT-209 semi-auto capsule filler independently, praising the clarity of the training and the machine’s intuitive interface.   A Partnership Built on Trust & Innovation This collaboration underscores Rich Pac...

We were honored to welcome a delegation from Turkey to our factory for an in-depth inspection and machine testing. This visit aimed to gain a comprehensive understanding of our company's manufacturing capabilities and ensure the quality and reliability of our machinery.     Led by our experienced Sales Manager, Owen, the clients were given a full tour of our showroom, with special attention paid to our popular blister packaging solutions. One machine that stood out during the visit was our DPP-90R Blister Packaging Machine, which immediately attracted the interest of the delegation.   Highlights of the DPP-90R: A Compact Yet Powerful Packaging Solution The small blister packing machine is a dual-purpose blister packaging machine designed to automatically to package a variety of products including tablets, capsules, gummies and even tomato sauce. Small and compact machine body, but great performance which has gained the attention from our Turkish delegation.   Key Features of the DPP-90R Blister Machine: 1) Small Size:The size of this machine is only 1500*500*1000 mm 2) Versatile Applications: This machine is compatible with Alu-PVC, Alu-Alu, and Paper-Plastic packaging. It also supports a wide range of materials, including PVC, PS, and PET. 3) High Performance: The output of this blister packaging machine can reach 2,300 blister plates/hour. Same working stations and functions as larger blister machines: Forming - Feeding - Sealing - Traction - Cutting.  4) Modular Design: Slot-type mold, fast and easy mold changes in just 15 minutes. 5) Waste Recycling System: keeping the workshop clean and tidy.   On-Site Testing and Engineering Support During the visit, our engineer Mr. Yang provided a live demonstration of the DPP-90R Blister Machine, walking the delegation through each stage of the blister packaging process. The clients were invited to inspect and test the machine on-site, during which they raised specific technical questions and observed the machine's performance closely. With Mr. Yang’s expertise, all their doubts were clearly addressed. One member of the delegation remarked that, this machine is compact but powerful. It runs smoothly and has a very user-friendly control system. They are impressed by its performance and stability. The delegation are looking forward to seeing the integration of this blister machine into their production setup.   Looking Ahead The visit concluded with a positive exchange and growing interest in long-term cooperation. The Turkish delegation expressed confidence in our company's capabilities, especially in terms of manufacturing standards, technical support, and machine quality. The DPP-90R Blister Packaging Machine has opened new opportunities for collaboration and reinforced our company’s reputation as a reliable partner in the global...

On June 4, 2024, Rich Packing, a leading enterprise in China's pharmaceutical and packaging machinery industry, welcomed a delegation from DOKTOR MARKS FARMA EOOD, a renowned Bulgarian pharmaceutical company. This visit marked another significant step in their collaboration following the successful signing of a contract for the NJP 3800D high-speed pharmaceutical capsule filling machine on April 14. The purpose of this visit was to further evaluate Rich Packing's production capabilities and finalize a cooperation agreement for a blister packaging and cartoning line.    About DOKTOR MARKS FARMA EOOD   DOKTOR MARKS is a leading pharmaceutical company in Bulgaria, specializing in the research, development, and production of high-quality medicines. The visiting delegation consisted of senior technical and procurement teams, focusing on assessing Rich Packing's R&D capabilities, production processes, and after-sales service system to lay the foundation for future expanded cooperation.    Emmy, Rich Packing's business manager, accompanied the clients throughout their tour and provided detailed introductions to the company's core products and technological advantages. The clients showed great interest in the production progress of the NJP 3800D pharma automatic capsule filler machine and expressed admiration for Rich Packing's intelligent production lines, stringent quality control systems, and efficient after-sales service.       Tour of Rich Packing   Guided by Emmy, the delegation visited Rich Packing's production workshops to observe the manufacturing processes of pharmaceutical packaging equipment firsthand. Rich Packing's advanced automated production lines, precision manufacturing techniques, and rigorous quality inspection systems left a deep impression on the clients.    The clients paid special attention to the live operation of the blister packaging and cartoning line. Currently, they are using a blister packaging machine and a vertical cartoning machine purchased five years ago, which present several challenges:    Frequent Product Changeovers: Due to the variety of product specifications, switching between production runs requires significant time and effort for maintenance and cleaning, severely impacting normal production schedules.    Standalone Machines, No Automated Line: The existing machines operate independently without forming an automated production line. After blister packaging, workers must manually organize and feed the blister packs into the cartoning machine, which is time-consuming, labor-intensive, and prone to inconsistent feeding quantities.    High Manual Intervention, Low Capacity: Extensive manual handling makes it difficult to detect and reject defective blister packs (e.g., missing tablets, damaged blisters), resulting in a final product qualification rate of just over 80%.  ...